PCC Video & Testimonial

National PCC Day Success Story

Puget Sound PCC Success Story

Chandra L. Smith- Customer Relations Coordinator/PCC Administrator
34301 9th Ave S #304
Federal Way, WA 98003
(253) 214-1732

National PCC Day Event September 25th, 2024

The Puget Sound PCC has been revitalized!!!

I worked sedulously to spread the word- via emails, flyers and in person visits to Postal business and PCC members that the Puget Sound Postal Customer Council planned an amazing National PCC Day for you and would love for you to join us again!
The National PCC Day was held at Seattle N&DC was well received with over 35 people. The members, returning members and NEW members were engaged and asked our headquarters speakers: Randy Workman Sr. Director, Product Acceptance & Support, Kelly Hancock & Patrick Fullmer (District Sales Team), many questions on our topics of Informed delivery, Every Direct Door Mail services, Shipping Rates and Operation Integration.

One new business customer says: "Can't wait for the next event it was very informative, so glad I came and joined this event". Jessica Colinares-Director of Mail Services for University of Washington.

The in-person session was also offered to all postal employees.
USPS- BMEU Manager commented:
“I love that I can use this vital information and bring it back to my business customers and hopefully they can be a part of the Puget Sound PCC, this is awesome” - Theresa Sibal-Sayles, Manager, Business Mail Entry Unit / USPS

After the event I personally went around and asked each person what went right and what can be improved. One of the suggestions for a topic was, “Speak on advertisement for mailers & shippers for their packages since prices have increased two years after Covid-19 first happened”. I expressed that our sales team is here, and that information can be provided right now. That customer proceeds to speak with Patrick Fullmer it was well received and provided information he was asking for.
The Puget Sound PCC offered membership to the new members and provided all members & non- members information on upcoming new educational, vendor tour and membership events starting in mid- October 2024 for the new postal fiscal year.

As a result of the National PCC Wee Day, Puget Sound PCC has gained 4 new business members during and after this successful event!

To $hip or not to $hip: Hazmat is the Question

Puget Sound PCC Success Story

Chandra L. Smith- Customer Relations Coordinator/PCC Administrator
34301 9th Ave S #304
Federal Way, WA 98003
(253) 214-1732
Hazmat: To $hip or not to $hip: Hazmat is the Question: May 30th, 2024,

During the cessation of group activities due to Covid-19, it became evident the Puget Sound PCC has been revitalized. I worked sedulously to spread the word- via emails, flyers and in person visits to Postal business and PCC members that the Puget Sound Postal Customer Council are having zoom, in-person educational events and vendor mailing touring events!

During the Puget Sound PCC Hazmat Event, it brought out past, current and future PCC business customers since there has been changes pre & post covid-19 for Hazmat.
The Puget Sound PCC attendees/members were engaged and asked our headquarter speaker: Dale Kennedy, District Sales Territory Patrick Fullmer and Jason Sawdye from Homeland Security for USIPS for Hazmat (local level) many questions on what to ship & what not to ship that applies now to you as a postal business customer.

One participant commented:
The Puget Sound PCC shows the USPS cares deeply about partnerships with its clients. It's refreshing to be able to give input and learn. You don't often see an approach that searches for solutions where everyone wins...
Thank you for including Artful Ashes- Greg Dale (Puget Sound PCC member).

The zoom & in-person session was also offered to Postal employees.
USPS employee commented:
Thank you very much for hosting the PCC event “To Ship or Not or Ship - Hazmat is the Question?”.
I wanted to share with you my experience at the event. The people presenting were very knowledgeable, engaging and the presentations were very informative. I learned a lot of valuable information! I am a visual person, and the folder you provided was very helpful!
As aways the food was great!! I can’t wait to attend your next PCC Event!!
Thank you very much for inviting me!
-Galina Dragomirova Business Lead Development Specialist Washington District
After the event I personally went around and asked each person what went right and what can be improved. One of the suggestions for the next time is “Speak on low-cost for mailers since things have changed post Covid-19”. I said that we are having a Rate Cost event on June 11th, 2024, and the customer was very interested in this event and will be attending virtually.

As a result of the Hazmat Event, Puget Sound PCC has successfully completed its first zoom & in-person event (combined) and will have many more in the upcoming months!

National PCC Week Event: September 20th, 2023

During the cessation of group activities due to Covid-19, it became evident the Puget Sound PCC needed to be revitalized. I worked sedulously to spread the word- via emails, flyers and in person visits to Postal business and PCC members that the Puget Sound Postal Customer Council has resumed operations.

I found that in person and direct phone calls were the most effect method to reconnect.

The National PCC Week held at Seattle P&DC was well received with over 30 people. The members and potential new members were engaged and asked our headquarters speakers Carla Anderson and Robert Dixon many questions on Innovations of Technology and Ground Advantage that applies now to you as a postal business customer.

One participant commented:

“The best part of the event was being in person, seeing new faces, the professionalism of the speakers and getting new PCC information. When is the next event”, - Miranda “Mandy” Cavender. Consolidated Mail Services.

The in-person session was also offered to Postal employees.

USPS employee commented:

“I love that I can use this vital information and bring it back to my business customers and hopefully they can be a part of the Puget Sound PCC since its back open to in person events, this is awesome” - Troy Smith, Business Network Specialist.

After the event I personally went around and asked each person what went right and what can be improved. One of the suggestions for the next time is “Speak on low-cost for mailers since things have changed since Covid-19 first happened”. I said that we are having a PCC meeting in October, and you are more than welcome to voice that question and hopefully we can have a solution to your question.

The Puget Sound Postal Customer Council is back and would love for you to come back home and resume our beautiful working relationship with the postal service. The Puget Sound PCC wants to offer their membership and potential members educational events such as new postal incentives for the year 2024.

As a result of the National PCC Week Event, Puget Sound PCC has gained 25 new members during and after this successful PCC Day event.